BOOKING, DEPOSIT & CANCELLATION POLICY

Last Updated: August 27, 2026

IW Motorsports reserves dedicated installation time, facility space, technicians, and in many cases materials specifically for each scheduled vehicle.

This Booking, Deposit & Cancellation Policy explains how reservations, promotional bookings, deposits, appointment changes, and cancellations are handled.

By submitting a deposit or reserving an appointment with IW Motorsports, you acknowledge and agree to this policy.

YOUR RESERVATION DEPOSIT

Certain services and promotional packages require a reservation deposit to secure your appointment or promotional price.

Unless otherwise expressly stated in writing:

RESERVATION DEPOSITS ARE NON-REFUNDABLE.

This does not affect any refund rights that cannot legally be waived.

Your reservation deposit is applied toward the total price of the corresponding service.

For example, if your package is $2,499 and you pay a 10% reservation deposit, the deposit is credited against the final invoice and only the remaining balance is due for that package, plus any separately authorized upgrades or additional services.

The deposit is not an additional charge on top of the advertised service price.

WHY WE REQUIRE A DEPOSIT

Your deposit does more than hold a spot on a calendar.

Once a reservation is accepted, IW Motorsports may:

  • Reserve installation bay capacity
  • Reserve technician time
  • Restrict that appointment from being sold to another customer
  • Order or allocate installation materials
  • Prepare vehicle-specific patterns or production requirements
  • Coordinate multiple services
  • Hold limited promotional pricing

Because this preparation begins before your vehicle arrives, reservation deposits are generally non-refundable.

48-HOUR RESCHEDULING POLICY

Plans can change.

If you need to move your appointment, please contact IW Motorsports at least:

48 HOURS BEFORE YOUR SCHEDULED DROP-OFF.

With at least 48 hours’ notice, your reservation deposit may ordinarily be transferred to a new available appointment date.

All rescheduled appointments remain subject to availability.

CHANGES WITH LESS THAN 48 HOURS’ NOTICE

Appointment changes made less than 48 hours before the scheduled drop-off create installation time that may be difficult to refill.

For that reason, a late rescheduling request may result in:

  • Loss of the existing reservation deposit
  • A requirement for a new deposit
  • Loss of promotional appointment availability
  • Rescheduling at the next available regular appointment

IW Motorsports may make reasonable exceptions depending on the circumstances, but exceptions are not guaranteed.

CANCELLATIONS

If you cancel your service after submitting a non-refundable reservation deposit, the reservation deposit will ordinarily be forfeited.

Any payment collected above the designated non-refundable deposit amount will be handled according to the applicable invoice, service agreement, and law.

NO-SHOW APPOINTMENTS

A customer who fails to arrive for a confirmed appointment without contacting IW Motorsports may be considered a no-show.

No-show appointments may result in:

  • Forfeiture of the reservation deposit
  • Loss of promotional pricing
  • A new deposit being required
  • Future scheduling restrictions

ARRIVING LATE

Please contact us if you expect to arrive late.

A significant delay can affect the installation schedule for your vehicle and other vehicles scheduled that day.

Depending on the project and how late the vehicle arrives, we may need to:

  • Adjust the estimated completion time
  • Move the drop-off to another available appointment
  • Reschedule the vehicle

LIMITED-TIME PROMOTIONAL RESERVATIONS

Some IW Motorsports promotions are specifically designed to fill a limited upcoming installation window.

The promotional purchase secures the advertised price, but customers are still responsible for satisfying the scheduling requirements of the offer.

Unless a specific promotion states otherwise:

CUSTOMERS WHO ALREADY HAVE THEIR VEHICLE MUST RESERVE OR CONFIRM AN AVAILABLE APPOINTMENT WITHIN THE PROMOTIONAL 30-DAY WINDOW.

When booking online, you may be offered two options:

I HAVE MY VEHICLE — CHOOSE MY DROP-OFF NOW

Select one of the available promotional appointment dates displayed during booking.

I HAVE MY VEHICLE — I’LL SCHEDULE AFTER CHECKOUT

You may secure the promotional price first and contact IW Motorsports to select your appointment.

You must complete the appointment scheduling process within the applicable 30-day promotional period.

Appointment dates are subject to availability.

If you attempt to schedule within the required period but IW Motorsports has no qualifying appointment remaining because of studio availability, our team may authorize the next reasonable available date without cancelling your promotional pricing.

VEHICLE ON ORDER — PROMOTIONAL EXCEPTION

We understand that customers frequently purchase protection for a new Tesla or other vehicle before the vehicle has actually been delivered.

If the applicable promotion includes a Vehicle On Order option, you may secure the promotional price before taking delivery.

Select:

MY VEHICLE IS CURRENTLY ON ORDER

when completing your reservation.

Customers properly using the Vehicle On Order option are not required to take delivery of the vehicle within the standard 30-day promotional appointment period.

Your promotional reservation will remain associated with the future vehicle while it is awaiting delivery, subject to the specific terms of the promotion.

Once you receive the vehicle, contact IW Motorsports promptly to arrange an available installation date.

This exception is intended specifically for vehicles that have not yet been delivered at the time the reservation is made.

FAILURE TO SCHEDULE WITHIN A PROMOTIONAL WINDOW

If you already have your vehicle and fail to schedule within a required promotional window:

  • Promotional pricing may expire
  • Your reserved promotional allocation may be released
  • Future service may be subject to then-current pricing

The reservation deposit remains subject to the non-refundable deposit policy.

IW Motorsports may, at its discretion, allow the deposit to be applied toward a different or regularly priced service.

PROMOTIONAL AVAILABILITY

Promotional appointment capacity is limited.

Submitting a deposit secures your pricing according to the applicable offer but does not create unlimited appointment availability.

Customers are encouraged to schedule promptly if they already have their vehicle.

VEHICLE CONDITION AND ADDITIONAL PREPARATION

Advertised packages are based on the service and vehicle conditions identified in the applicable offer.

Some vehicles require additional preparation because of:

  • Mileage
  • Road contamination
  • Tar
  • Industrial fallout
  • Overspray
  • Heavy water spotting
  • Existing waxes or coatings
  • Paint defects
  • Previous film or adhesive
  • Other surface conditions

When additional preparation or correction is required and is not already included in the package, we will identify the applicable additional service before proceeding whenever reasonably possible.

Optional upgrades selected by the customer are added to the package price.

APPOINTMENT COMPLETION TIMES

Drop-off and completion times are estimates unless expressly guaranteed in writing.

Premium protection work requires careful preparation, installation, curing, edge finishing, and inspection.

An unexpected vehicle condition or installation issue may require additional time.

IW Motorsports will make reasonable efforts to keep you informed if the expected completion schedule materially changes.

CUSTOMER-PROVIDED INFORMATION

Customers are responsible for providing accurate vehicle and appointment information.

This includes correctly identifying whether:

  • The vehicle is already in your possession
  • The vehicle is still on order
  • The vehicle has previous body or paint work
  • The vehicle has existing film, tint, coatings, or wraps
  • Other conditions exist that may materially affect installation

Incorrect information may affect scheduling or promotional eligibility.

BALANCE DUE

Unless another payment arrangement is approved in writing, the remaining service balance is due when the project is completed and before the vehicle is released.

Any approved upgrades or additional work will be added to the final invoice.

WEATHER AND EVENTS OUTSIDE OUR CONTROL

Occasionally an appointment may need to be changed because of circumstances outside either party’s reasonable control, including:

  • Severe weather
  • Power outages
  • Equipment failure
  • Product shipping delays
  • Facility emergencies
  • Illness
  • Other unforeseen circumstances

If IW Motorsports must move your appointment, your reservation deposit will transfer to the rescheduled appointment and will not be forfeited because of an IW Motorsports initiated scheduling change.

HOW TO RESCHEDULE OR ASK FOR HELP

For the fastest assistance, call or text our studio:

909-970-5776

You may also contact:

Team@IWmotorsports.com

IW Motorsports LLC
1915 McKinley Ave Unit C
La Verne, CA 91750

Monday–Friday: 12:00 PM–8:00 PM
Saturday: Appointment Only
Sunday: Closed

We recommend contacting us as soon as you know that an appointment needs to be changed.